Sentez Grup believes that a sustainable financial success can only be achieved by high customer satisfaction and loyalty. Thus, the business principle of Sentez Grup is to provide the changing needs and requirements of its customers without compromising on product and service quality. Sentez Grup, which acts with the philosophy of customer satisfaction and environmental awareness, defines the secret of its success as “high-quality product, superior sales force and effective after-sales services”.

Sentez Grup has a structure of where customers can easily convey their dissatisfactions and demands, all of which are treated objectively,fair, carefully and confidentally; that does not contradict legal requirements and our company policy. Sentez Grup follows a customer oriented approach which embraces the idea of solving all customer dissatisfaction as a main principle and which based its policy on transparent customer relations and continous improvement in order to prevent these very discontents.